Contact Us - Patients
Are You a Current CarePayment Member or Have You Received an Account Offer?
Submit an expedited request: Login to our secure member portal and submit your question or concern for the fastest and most secure response.
Having Trouble Accessing your Account?
Please call our secure line at 866.625.8532 to speak with a member of our US-based customer care team. Note that our call center operates from 7am to 7pm CT. After business hours, account access and payment options are available 24/7 by phone through our automated Spanish and English IVR system or 24/7 through the online member portal.
Still Have a Question or Issue?
If you are having trouble registering or logging on to your member portal account, please call our secure line at 866.625.8532 to access your account information, make an automated payment, or to speak with a member of our US-based customer care team. If you need additional support, please complete the form below, and we will call you back at the phone number you provide within 2-3 business days.